Working at Central Desktop

Product Support Specialist

Location: Pasadena, United States

 

 

Job Description

Title:  Product Support Specialist

Department:  Customer Experience

Reports to:  Manager, Product Support

Location:  Pasadena, CA

 

Our Philosophy

Our work environment encourages creativity, productivity and happiness. Our culture fosters a fun, laid-back atmosphere, which cultivates innovation and teamwork. Our benefits provide you and your family the best in medical, dental and vision insurance, with additional employee incentives such as company equity, vacation time, holidays and perks.

Central Desktop is headquartered in sunny Pasadena, with an additional office in Irvine, California. Pasadena is a metropolis of natural scenic beauty, vibrant cultural and academic opportunity, nightlife and architecture. With the Pacific Ocean nearby, and local hills to hike, Pasadena provides a vibrant quality of life.

We Are:

A complete SaaS solution that streamlines internal communications.  Central Desktop enables business teams to interact and manage their daily work activities from anywhere at any time. As a mid-stage startup we’ve experienced triple digit year over year growth and continue to grow despite the down economy. 

 

You Are:

A master of customer service, a problem solver with a never-quit attitude, full of SaaS with your head in the “Cloud”, and have a passion for technology. You look for innovative solutions to traditional problems, and always find a way to improve the customer’s experience with Central Desktop.

 

Desired Skills + Experience:

  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Able to work independently and make decisions. Demonstrated ability managing priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Natural enthusiasm for technology and problem solving
  • A passion for social media or web-based software
  • An appreciation for easy to use, intuitive software 
  • Comfortable working in a team
  • B.A. or B.S. is required or 4 years eqiuvalent experience in a software support role

Position Activities:

  • Provide awesome support to Central Desktop customers
  • Resolve web based and phone requests via Zendesk (our ticketing system), Community, phone, Web meetings and other tools
  • Be both support representative and consultant for a variety of subjects related to the Central Desktop web application, mobile applications, and other tools
  • Set up test environments to verify reported issues and log them into our ticket system
  • Speak to users about technical issues in a way they can understand
  • Utilize internal tracking tools to manage issues between Customers, Customer Success, and Engineering
  • Maintain and update articles and videos in our expansive library of online help content

 

Nice-to-have Experience

  • Experience in a technical field (hardware/software)
  • Experience with SaaS software
  • Experience with HTML or CSS
  • Experience working with virtual environments (i.e. Citrix, VMware, Hyper-V)

 

 

To apply please send

  1. *PERSONALIZED* cover letter
  2. Your Resume/CV
Please email to: jobs@centraldesktop.com

To apply please send

  1. *PERSONALIZED* cover letter
  2. Your Resume/CV
Please email to: jobs@centraldesktop.com

Benefits

  • Paid Time Off
  • Competitive Salaries
  • Bonuses
  • Free Drinks & Snacks
  • Medical, Dental, Vision Insurance
  • 401k
  • and more...

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