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Technical Product Support

WE ARE:

Central Desktop delivers a complete, pure Software-as-a-Service (SaaS) social technology platform that allows business teams to communicate and collaborate more efficiently.  Our software collaboration solution allows business teams to interact, share and manage their daily work activities from anywhere at any time.  Founded in 2005, Central Desktop is a privately-held company with headquarters in Pasadena, California.

Read more at http://jobs.centraldesktop.com and http://www.centraldesktop.com/aboutus

YOU ARE:

An energetic, smart, tech savvy, quick learner who enjoys helping people use web technologies.  You are a self-starter who thrives in a fast-paced, dynamic environment with minimal supervision.  Your personal and professional experience with web 2.0 sites will be invaluable to our customers as you help them learn more about our product.  Having a passion for software, you look for innovative solutions to traditional problems and find ways to improve the customer's experience with Central Desktop.

RESPONSIBILITIES:

• Answering phone calls and emails from Central Desktop administrators and users
• Being a expert on all Central Desktop features
• Moderating and participating in the user forum
• Escalating customer issues to appropriate channels
• Providing instruction and tutorials via the online help center (http://help.centraldesktop.com)
• Interacting and collaborating with development, engineering, marketing, and sales teams within Central Desktop

 EXPERIENCE & SKILLS:

• A natural enthusiasm for troubleshooting, resolving problems, and helping people of all levels of technical aptitude
• Strong fluency in web 2.0 and Internet technologies
• A professional, friendly, and patient phone presence and writing style
• Experienced with Microsoft Office and other business software
• A general understanding of web browsers and operating systems
• Some experience with HTML, CSS, JavaScript is a plus

COMPENSATION:

This is a full-time, salaried position.  The specific salary depends on relevant experience.  Although it is entry-level, some professional experience and/or education is expected.  Central Desktop offers competitive salaries and benefits, including medical, dental, vacation, and stock options.

This position is located in Pasadena, CA. To apply, send a PERSONALIZED cover letter and resume/C.V. to jobs-support@centraldesktop.com or visit http://jobs.centraldesktop.com.