Working at Central Desktop

Implementation Consultant

Location: Pasadena, United States

 

Job Description

Title: Implementation Consultant

Department: Customer Experience

Reports to: Director, Client Services

Location: Pasadena, CA

 

Our Philosophy

Our work environment encourages creativity, productivity and happiness. Our

culture fosters a fun, laid-back atmosphere, which cultivates innovation and

teamwork. Our benefits provide you and your family the best in medical, dental

and vision insurance, with additional employee incentives such as company equity,

vacation time, holidays and perks.

 

Central Desktop is headquartered in sunny Pasadena, with an additional office

in Irvine, California. Pasadena is a metropolis of natural scenic beauty, vibrant

cultural and academic opportunity, nightlife and architecture. With the Pacific Ocean

nearby, and local hills to hike, Pasadena provides a vibrant quality of life.

 

The Role

We are looking for an energetic, smart, tech savvy, quick learner who can be an

Implementation Consultant for our web collaboration software. Implementation

Consultants will be actively involved in implementing and integrating Central

Desktop with Enterprise Client's business processes and preexisting systems.

In this capacity he/she will be an expert in application functionality, technology,

implementation, and software development methodology. The Implementation

Consultant’s overall objective is to ensure initial and ongoing client adoption of the

Central Desktop business platform.

 

Position Activities

• Lead new Central Desktop customer implementations including managing the project plan and project resources

• Ensure that a plan is in place for each engagement for deployment, change management and adoption programs

• Clear communication of implementation status, issues, risks and effort 

• Understand customer use cases and requirements and in turn apply Central Desktop best practices for enterprises to those customer implementations

• Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll out

• Troubleshooting customer issues during implementation

• Maintaining healthy relationships, keeping client deployments on track for continual success

• Partner with Customer Success and Professional Services to develop a plan for making Central Desktop a part of the client’s core architecture as well as identifying future opportunities for growth in an account

• Working aggressively and effectively with clients and other team members

• Function as the voice of the customer and provide internal feedback on how Central Desktop can better serve our customers 

 • Work in partnership with the sales team during the pre-sales cycle to engineer appropriate product demonstrations 

 

Required Skills + Experience 

 • Excellent analysis skills and the ability to develop processes and methodologies

• Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates

• Team player with strong communication and interpersonal skills

• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong Knowledge of Internet and Web Terminology

• Some HTML/CSS knowledge a plus

• Experienced with PC and Mac Operating Systems as well as a variety of browsers including Internet Explorer, Firefox and Safari.

• Multi tasking and Time Management Skills 

 

Nice-to-have Skills

• Familiarity with Project Management tools

• Familiarity with Salesforce.com

 

To apply please send

  1. *PERSONALIZED* cover letter
  2. Your Resume/CV
Please email to: jobs@centraldesktop.com

To apply please send

  1. *PERSONALIZED* cover letter
  2. Your Resume/CV
Please email to: jobs@centraldesktop.com

Benefits

  • Paid Time Off
  • Competitive Salaries
  • Bonuses
  • Stock Options
  • Free Drinks & Snacks
  • Medical, Dental, Vision Insurance
  • and more...

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